1. Website Use

By using this website, you confirm that you are at least 18 years of age or accessing it under the supervision of a parent company, institution, or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site. Any attempt to misuse the website, distribute harmful software, or interfere with its functionality is strictly prohibited.

2. Products & Specifications

SAATKO International specializes in the manufacturing and export of high-quality surgical instruments. All product descriptions, images, and specifications are provided for general informational purposes. While we strive for accuracy, we reserve the right to modify product details, discontinue items, or update specifications without prior notice. All products are subject to availability at the time of order confirmation.

3. Orders & Payments

Orders are considered confirmed only after payment verification and formal confirmation from our sales team. We reserve the right to refuse or cancel any order due to pricing errors, stock limitations, or compliance concerns. In the case of customized or bulk orders, customers are responsible for ensuring that all provided specifications and details are accurate. SAATKO International will not be held liable for errors resulting from incorrect information supplied by the customer.

4. Shipping & Delivery

Delivery timelines may vary depending on the destination and shipping method selected. While we make every effort to ensure timely dispatch, SAATKO International is not responsible for delays caused by courier services, customs procedures, or unforeseen circumstances. Shipping charges, duties, and taxes (if applicable) are the responsibility of the buyer unless otherwise agreed in writing. Ownership of goods transfers to the customer upon successful delivery.

5. Returns & Claims

Returns or exchanges are only accepted in cases of verified manufacturing defects or incorrect shipments. Claims must be reported within the specified timeframe outlined in our Return & Exchange Policy. Products must be unused and in original condition for evaluation. Shipping and handling charges are non-refundable unless otherwise approved.

6. Intellectual Property

All content on this website—including logos, product images, designs, text, graphics, and trademarks—is the exclusive property of SAATKO International. Unauthorized reproduction, distribution, modification, or commercial use of any material without prior written consent is strictly prohibited.

7. Limitation of Liability

SAATKO International shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website. Customers are responsible for ensuring that instruments are used by qualified professionals and maintained according to proper medical standards.

8. Amendments to Terms

• We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.